Crisis24 Provides Strategic Response in Times of Civil Unrest in Nepal

Utilizing our robust global security assistance and response capabilities, Crisis24 deployed expert teams, well-versed in managing high-risk scenarios, to ensure the safety of the clients; our seasoned experts provided strategic, on-the-ground support, while delivering proactive, customized solutions to help clients navigate the volatile environment. 

Activating a Critical Event Protocol

Among the multiple client requests received during the Nepal unrest, one case required immediate coordination and strategic planning to ensure the safety of personnel on the ground. A team of eight people working out of Kathmandu were concerned about their safety and whether they would be able to evacuate, considering the surrounding unrest. They then called Crisis24’s Global Operations Center (GOC) for assistance. After determining they were not in immediate danger, the GOC agreed that departing the country was recommended due to the volatile nature of the unfolding situation and initiated protocols to repatriate the individuals.

The team began by conducting a comprehensive risk assessment, evaluating the proximity of the clients to areas of unrest, the status of transportation infrastructure, conditions at the airport, and the likelihood of further escalation. Based on this analysis, a tailored evacuation plan was developed. As soon as limited flight operations resumed, Crisis24 executed a phased evacuation, performing four strategic moves over a two-day period to ensure travelers were safely transported, avoiding protest activity and curfew restrictions. The clients then successfully boarded their outbound flights, returning home.

Strategic Support During a Crisis  

In another case, our GOC received an urgent call from a client that one of their staff was trapped in the Kathmandu airport; the traveler had gone to the airport to depart Nepal, when their flight was canceled and armed protesters formed a border outside of the airport. Establishing and maintaining consistent contact with the traveler, Crisis24 presented the client with various options for assistance, including on-the-ground support. The client ultimately chose to make his own way, staying in contact with our security team for regular updates and intelligence on the situation. The team continued to monitor the client until he was able to repatriate himself without harm.  

Crisis24’s response to civil unrest in Nepal highlights our unmatched ability to deliver rapid, strategic support in high-risk environments. By executing timely evacuations, maintaining consistent communication with impacted individuals, and providing real-time intelligence to support informed decision-making, we ensured the safety of personnel and maintained client confidence during a volatile and unpredictable crisis—reinforcing our commitment to proactive risk management and operational resilience. 

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