Fely Brown

Fely is a leader in driving operational excellence through Crisis24's Assistance Solutions functions of training, quality assurance, management intelligence, and client onboarding.  She reviews operations and intelligence deliverables and processes on a continuous improvement continuum, ensuring Crisis24 people are supported in that journey.  She brings over 20 years of diverse international experience working in Asia, North America, and Africa in the private, government, and NGO sectors.  Known for her truly global perspective and international leadership, she ensures cross-functional integration is built into quality and process improvements, training delivery and client metrics to enable measurable outcomes and effective decision making.