Technology failures have become increasingly routine occurrences, and many organizations are seeking to establish a second pathway for delivering urgent messages to safeguard people and operations.
The board of one leading aerospace company recommended an out-of-band communications method be implemented following the July 2024 CrowdStrike incident. The outage disrupted Windows environments and significantly hindered communications and day-to-day business operations for the company, revealing the limits of single-channel dependence. Leadership determined that reliance on a phone-tree process created unacceptable operational risk and slowed decision-making during outages. They sought a dependable way to reach employees, confirm status, and brief executives – even when primary communications systems were impaired.
Preserving Communications, Ensuring Continuity
The company implemented Crisis24 Mass Notification. The platform delivers secure, automated messaging that operates independently of the company’s network, preserving a reliable line to personnel during technology failures and other disruptions. The configuration emphasizes data hygiene and administrative efficiency. Self-registration is the primary method for data collection and maintenance, enabling employees to keep their information current. Employee rosters are updated automatically using an API, eliminating the need for manual list management.
Selection followed a rigorous review that included numerous calls, demos, and an extended information security (InfoSec) assessment with stakeholders from security, operations, and environmental health and safety. Crisis24 met strict InfoSec requirements and replaced the slow, audit-resistant phone-tree process with an easy-to-use, automated communications solution. Scenario walk-throughs and testing established confidence that administrators could act quickly and maintain oversight during high-consequence events.
During implementation, another division within the company expressed interest in the platform. Crisis24 scoped its needs and launched a second initiative focused on environmental health and safety, corporate communications, and human resources (HR) use cases – such as severe weather or power outage alerts, active threat notifications, and HR enrollment reminders. To support autonomy and stewardship, the division plans to use the platform’s DataSync capability to maintain its own HR data within a defined boundary while still operating within the enterprise program.
Through close collaboration focused on identifying and meeting key requirements for both urgent and routine communications, Crisis24 turned board priorities and outage lessons into a secure, reliable, and easy-to-use mass notification solution. The outcome is peace of mind – keeping employees informed and safe while helping the business sustain continuity and keep operations running smoothly.
Learn more about how mass notification technology can help safeguard your employees and ensure the continuity of your business.
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