Crisis24 Mass Notification Transforms Global Communications for Multinational Conglomerate

With more than 100,000 contacts and more than 1,200 users distributed across multiple time zones, the company knew the migration from its existing system to Crisis24 Mass Notification required a collaborative approach. Crisis24 partnered closely with the company’s core internal team, meeting several times each week to coordinate efforts and maintain alignment throughout the migration process. This helped ensure minimal disruption to ongoing operations.

The implementation team successfully regenerated and optimized their 1,000+ saved alert templates, preserving critical communication workflows and improving functionality. A key technical achievement was the integration with the company’s HRIS via an API for automated contact data management, eliminating manual data entry and ensuring real-time accuracy of contact information.

The platform's ServiceNow integration became a cornerstone of the company’s IT alerting strategy. Crisis24 implemented Quota Type alerts to manage the order of team notifications and automatically assign ServiceNow tickets to the first responders. This innovative approach ensures that available personnel are identified efficiently, and accountability is maintained through automated ticket assignments.

Additionally, the company created business rules in ServiceNow that trigger alerts automatically from the Crisis24 Mass Notification Platform, streamlining operations and significantly improving response times.  

Despite facing an internal project management transition, Crisis24 completed the company’s implementation ahead of their November 2025 deadline. This showcases our ability to meet the expectations of complex enterprise environments with global impacts. Through careful planning and a dedicated, ongoing partnership, Crisis24 transformed the company’s strained communications into a robust, integrated mass notification platform that enhances both operational efficiency and employee safety across its global organization.

Learn more about how mass notification technology can help safeguard your employees and ensure the continuity of your business.