Seamless, real-time communication has become mission-critical for ensuring operational excellence and safeguarding employee welfare. Yet for a multinational conglomerate with tens of thousands of employees across multiple continents, its existing mass notification system could no longer keep pace with growth, and its limitations posed significant risks to the business.
The company turned to Crisis24 for a comprehensive mass notification platform that would not only preserve their existing capabilities but also enhance them for the future. Within their existing system, years of operational refinement had created more than 1,000 saved alert templates, each carefully crafted for specific scenarios and stakeholder groups. The organization's workflows were deeply integrated with their Human Resource Information System (HRIS) and ServiceNow® infrastructure, creating interdependencies that made any platform migration exceptionally complex. A misstep could disrupt communications across the entire global operation, potentially impacting employee safety and business continuity.
Collaborative Approach Ensures Successful Migration with Minimal Disruption
With more than 100,000 contacts and more than 1,200 users distributed across multiple time zones, the company knew the migration from its existing system to Crisis24 Mass Notification required a collaborative approach. Crisis24 partnered closely with the company’s core internal team, meeting several times each week to coordinate efforts and maintain alignment throughout the migration process. This helped ensure minimal disruption to ongoing operations.
The implementation team successfully regenerated and optimized their 1,000+ saved alert templates, preserving critical communication workflows and improving functionality. A key technical achievement was the integration with the company’s HRIS via an API for automated contact data management, eliminating manual data entry and ensuring real-time accuracy of contact information.
The platform's ServiceNow integration became a cornerstone of the company’s IT alerting strategy. Crisis24 implemented Quota Type alerts to manage the order of team notifications and automatically assign ServiceNow tickets to the first responders. This innovative approach ensures that available personnel are identified efficiently, and accountability is maintained through automated ticket assignments.
Additionally, the company created business rules in ServiceNow that trigger alerts automatically from the Crisis24 Mass Notification Platform, streamlining operations and significantly improving response times.
Modern Mass Messaging Enhances Operational Efficiency and Employee Safety
Despite facing an internal project management transition, Crisis24 completed the company’s implementation ahead of their November 2025 deadline. This showcases our ability to meet the expectations of complex enterprise environments with global impacts. Through careful planning and a dedicated, ongoing partnership, Crisis24 transformed the company’s strained communications into a robust, integrated mass notification platform that enhances both operational efficiency and employee safety across its global organization.
Learn more about how mass notification technology can help safeguard your employees and ensure the continuity of your business.
Related
Case Study
Cerebral Hemorrhage: Overcoming Language Barriers for Continuous Care in Japan
Discover global medical evacuation and patient care solutions through Crisis24’s premier services.
November 3, 2025
Intelligence Analysis
Geo-Targeted Cyber Sanctions Targeting Businesses Likely to Reshape Global Operations
Multinational businesses will likely face higher operational and compliance risks as governments expand targeted cyber restrictions.
By Crisis24 Intelligence Team
October 28, 2025
Article
Mitigating Health and Safety Risks Amid Nepal’s Civil Unrest and Environmental Strain
Amid civil unrest, Nepal faces healthcare strain, supply chain issues, and poor air quality, posing serious risks to travelers and vulnerable populations.
By Bernadette Gotch
October 27, 2025
Intelligence Analysis
Early Seasonal Influenza Activity in Japan Overwhelms Hospitals and Closes Schools
Japanese health officials report elevated seasonal influenza activity nationwide in October, resulting in increased hospitalizations and school closures.
By Jade Smith
October 23, 2025