A leading global health services provider recognized the need to strengthen its ability to protect employees and manage risks. Historically, the provider’s internal security team had adopted a measured approach to handling threats, striking a necessary balance between cost and resource constraints across the organization.
However, a recent and highly publicized security incident within the healthcare industry created a sense of urgency and prompted the provider’s board of directors to reassess their risk tolerance, beginning with the CEO. The provider’s leadership had previous exposure to the breadth and quality of Crisis24 solutions from discussions around an unrelated project, and so they reached out to inquire about Crisis24’s offering for executive protection, employee safety, and intelligence-driven risk management.
A Renewed Focus on Safety
The health services provider had limited experience with executive protection and initially considered starting small and bringing a part-time security driver onboard for the CEO. The Crisis24 team worked closely with leadership to demonstrate the necessity of a full-time executive protection program. Personnel selection was a truly collaborative process, with the CEO and internal security team providing input to ensure a strong fit with the company culture and leadership style. Both the executive protection lead and the dedicated driver are local hires, ensuring familiarity with the area and easier integration into the executive’s routines, enhancing the CEO’s comfort level.
While the initial focus was on the CEO’s safety, the provider also faced a significant challenge in securing a globally mobile workforce of thousands of employees, including traveling, remote and hybrid workers. Given the comprehensive objective to enhance safety for both the CEO and a dispersed workforce, the board sought an integrated company-wide security strategy.
Leveraging Real-Time Risk Intelligence and Analysis
To form the core of the strategy, the health services provider chose the Crisis24 Horizon platform, which will provide access to real-time risk intelligence to monitor potential threats and better track and protect employees, no matter their location. When a critical event occurs, the Horizon platform can be used to pinpoint employees at risk, actively confirm their safety with two-way communications, and execute tailored assistance protocols, all while keeping the provider regularly updated. Employees will feel more confident knowing that their safety is a priority and that they will be promptly informed in an emergency.
The solution will also include an embedded intelligence analyst to perform deep, focused risk assessments to determine the level of risk exposure to the CEO at any given time and location. This not only adds an additional layer of protection but also helps maintain operational continuity and overall business stability.
The complexity of structuring an integrated security approach for executive protection, employee safety, and travel risk management required seamless communication throughout the process. Strong relationships with key stakeholders, including the health provider’s security leadership, played a role in building confidence in the partnership and successfully navigating a complex procurement and contract agreement process.
With this security foundation in place, the provider is well-positioned to monitor global security incidents that could impact their workforce and make informed, real-time decisions to mitigate risks. Security awareness within the healthcare industry continues to rise, and this partnership marks a significant step forward in proactive security, reinforcing the health services provider’s commitment to safeguarding its leadership and workforce.
Learn more about how security and travel risk management solutions can help your organization prioritize the safety and well-being of your employees and ensure business continuity.
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