Man & Machine: The Role of a Crisis24 Watch Operations Manager (WOM)

A Crisis24 WOM is responsible for monitoring global security, travel, and political incidents around the clock. They manage and analyze vast amounts of information, including those identified via AI algorithms, to then deliver verified, timely, accurate, and actionable intelligence to our clients. Their work involves setting and maintaining standards for tactical intelligence alerting and ensuring that all intelligence products meet the high standards for which Crisis24 is recognized. In fact, their work is what feeds our Worldwide Intelligence Platform (WIP) that connects our watch managers across the globe and to the rest of the Crisis24 organization.

Indeed, their work is deeply intertwined with the entire Crisis24 ecosystem. Operating within the Global Intelligence Department, we have Watch Operations teams in Singapore, Cape Town, and Annapolis that adopt a "follow-the-sun" methodology. This approach ensures continuous, seamless coverage and support for our global client base. For instance, members of the Singapore team not only monitor regional events but when a critical event occurs in the US at night, our WOMs in Singapore can still catch it quickly. These alerts often form the first touch point for a client and are followed by a deeper assessment by our analysts through Strategic Outlooks.

Collaboration is key to the WOM’s work. They align closely with product teams, regional offices, and executive leadership in an effort to continuously improve our intelligence products and services. For example, the Singapore team has been instrumental in testing and critiquing new AI models designed to more efficiently identify and report on disruptive events.